Complaints

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Dear Customers, We would like to inform you of your right to submit your complaints through the following ways:
 

  1. through specified tools in our branches.
  2. Calling our customer service center (065508081) during business working hours.
  3. By visiting our Complaints unit at Madinah Monawara 2 branch-building no.5 during business working hours.
  4. By Fax (552075206).
  5. Through company Offical social networking media (Facebook: Abusheikha Exchange).
  6. E-mail: complaints@abusheikha.com
  7. By filling complaint form on our website : www.abusheikhaex.com
  8. By Mail PO Box 211704 Postal Code

 
General Notes:

  • The complaint will be answered within 10 days and up to 30 days from the date of submitting the complaint.
  • If you are not satisfied with the company's response to the complaint, you can contact the Central Bank or the Judiciary. You can contact the Central Bank of Jordan through the following: The Central Bank of Jordan website www.cbj.gov.jo or call (06) 4630301 ) Or send an e-mail to fcp@cbj.gov.jo or visiting Central Bank of Jordan or any of its branches in Irbid and Aqaba.
  • Complaints with no name or information about the complainant will be dismissed, or about AML / CFT issues.

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